Digital Workplace Services

Workplace Services has undergone unprecedented recalibration in the post pandemic world. The pandemic has been a catalyst for enterprises to redefine their workplace model for more employee friendly options by overhauling their tools, processes, security posture and governance mechanism.

At Iron Service Global we have embraced this change to significantly focus on employee experience and wellness of our clients. The business model has moved from a B2B to a B2C model and to address this paradigm shift we have taken a three pronged approach towards Digital Workplace Services to serve our clients.

Modern Device Management:

End to end device management from procurement to asset disposition with the highest level of certification for data wipe. The catalog of devices that we manage include the ones that are used in Data centers, by end users, office premises, lab facilities etc.

Workplace As A Service:

Iron Service Global Workplace Services provides client staff with the right work environment at the right time and at the right place for high employee productivity. Iron Service Global enables this through cutting edge technology and best in class support services that includes deskside support, remote monitoring and management of devices to fix issues, last mile operations in the form of field services and last but not the least remove communication barriers to improve collaboration, productivity and efficiency.

Intelligent Service Desk:

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs. Iron Service Global brings in a combination of AI / Automation and human agent to its Intelligent Service Desk with the focus of targeting a First Contact Resolution (FCR) of greater than 60%. We have moved from the traditional Service Level Agreements (SLAs) to Experience Level Agreements (XLAs).

Iron Service Global is uniquely positioned because of its ability to bring in its own tools for its clients thereby providing the flexibility for clients to focus on their core business value proposition.