24/7 COMMAND CENTER

Helpdesk & On-Demand IT Smart Hands

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs.

Our Process

Level 1 Support

Incident Management, Service Desk For Escalations, Knowledge Repository.

Level 2 & Level 3 Support

Problem Management, Change Management, Performance Management.