The Iron Service Global (ISG) portal platform allows you to provide top-notch quality support & uphold the industry standard of a 4-Hours’ SLA for your customers. ISG’s Technical Support Services provide customers with access to an experienced staff of service professionals and technical
support specialists.
Web based case management
Remote OEM Technical Support
Remote System Diagnosis
Maintenance Repairs & Returns
Our Certifications Complement Our Specialties And Credibility
Modern Device Management Services
Worldwide Network Of Integration & Configuration Centers
The Iron Service Global (ISG) OEM Integration Center is your product’s first step of its global adventure. Whether it’s just a few appliances, or a few thousand units – ISG commits the same high quality manufacturing processes to build a reliable product.
Integration process analytics
Bom Kitting
Assembly Line test
Functional testing
Reliablity stress test & staging
Imaging & final qa
Packaging & order fulfilment
Supply Chain Managed Services
For Supply Chain Planning, Sourcing & Procurement, Logistics, Supply Chain Monitoring and Global Sourcing
Offering services ranging from order fulfillment, logistics management, delivery, managed export compliance and returns programs, Iron Service Global’s (ISG’s) procurement and supply chain services offer global expertise and resources to manage all your supply chain needs extending across the globe for a multitude of product types.
By leveraging our strong vendor relationships with best-of-breed IT vendors, we ensure sourced equipment is available when and where you need it. With a network spanning over 600+ International Warehouse Stocking Locations, we can offer 4-hour service to most regions of the globe. ISG has done the behind the scenes work to understand the legal and regulatory attributes within each country and handle all of the paperwork needed for a problem-free execution of logistics & services.
Remote IT Infrastructure Management Services
For Network Management, Server Management, Storage Management, Workstation Management, Application Support, Database Management and Security Management
We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Iron Service Global (ISG), we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24×7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.
Our Process
Last-Mile Coordination
Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support.
Remote Monitoring
Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting.
Level 1 Support
Incident Management, Service Desk For Escalations, Knowledge Repository.
Level 2 & Level 3 Support
Problem Management, Change Management, Performance Management.
We Provide All These Services
END-USER
- 24×7 Service Help Desk
- Desktop Support
- Application Packaging
DATA CENTER MANAGEMENT
- Servers
- Storage
- OS
- Databases
- Messaging Systems
NETWORK MANAGEMENT
- Routers
- Switches
- VoIP Devices
- Network Links
SECURITY MANAGEMENT
- Firewalls
- Intrusion Protection Systems
- Virtual Private Networks (VPN)
- Public Key Infrastructure (PKI)
- AAA Tools
We Provide All These Certifications
Network Certifications
(CCNA, CCNP, CCIE):
SYSTEM CERTIFICATIONS
(RHCE, SCSA, SCNA, MCSE, MCSD):
SECURITY CERTIFICATIONS
(CISSP, CISA):
PROCESS CERTIFICATIONS
(ITIL, Six Sigma):
ARCHITECTING SKILLSETS
(J2EE, MS.NET):
