Global Field Maintenance & Technical Support Services

The Iron Service Global (ISG) portal platform allows you to provide top-notch quality support & uphold the industry standard of a 4-Hours’ SLA for your customers. ISG’s Technical Support Services provide customers with access to an experienced staff of service professionals and technical
support specialists.

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Web based case management

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Remote OEM Technical Support

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Remote System Diagnosis

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Maintenance Repairs & Returns

Our Certifications Complement Our Specialties And Credibility

Modern Device Management Services

Worldwide Network Of Integration & Configuration Centers

The Iron Service Global (ISG) OEM Integration Center is your product’s first step of its global adventure. Whether it’s just a few appliances, or a few thousand units – ISG commits the same high quality manufacturing processes to build a reliable product.

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Integration process analytics

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Bom Kitting
 

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Assembly Line test

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Functional testing

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Reliablity stress test & staging

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Imaging & final qa

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Packaging & order fulfilment

Supply Chain Managed Services

For Supply Chain Planning, Sourcing & Procurement, Logistics, Supply Chain Monitoring and Global Sourcing

Offering services ranging from order fulfillment, logistics management, delivery, managed export compliance and returns programs, Iron Service Global’s (ISG’s) procurement and supply chain services offer global expertise and resources to manage all your supply chain needs extending across the globe for a multitude of product types.

By leveraging our strong vendor relationships with best-of-breed IT vendors, we ensure sourced equipment is available when and where you need it. With a network spanning over 600+ International Warehouse Stocking Locations, we can offer 4-hour service to most regions of the globe. ISG has done the behind the scenes work to understand the legal and regulatory attributes within each country and handle all of the paperwork needed for a problem-free execution of logistics & services.

Remote IT Infrastructure Management Services

For Network Management, Server Management, Storage Management, Workstation Management, Application Support, Database Management and Security Management

We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Iron Service Global (ISG), we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24×7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.

Our Process

Last-Mile Coordination

Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support.

Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting.

Level 1 Support

Incident Management, Service Desk For Escalations, Knowledge Repository.

Level 2 & Level 3 Support

Problem Management, Change Management, Performance Management.

We Provide All These Services

END-USER
24×7 Service Help Desk
Desktop Support
Application Packaging
DATA CENTER MANAGEMENT
Servers
Storage
OS
Databases
Messaging Systems
NETWORK MANAGEMENT
Routers
Switches
VoIP Devices
Network Links
SECURITY MANAGEMENT
Firewalls
Intrusion Protection Systems
Virtual Private Networks (VPN)
Public Key Infrastructure (PKI)
AAA Tools

We Provide All These Certifications

Network Certifications

(CCNA, CCNP, CCIE):

SYSTEM CERTIFICATIONS

(RHCE, SCSA, SCNA, MCSE, MCSD):

SECURITY CERTIFICATIONS

(CISSP, CISA):

PROCESS CERTIFICATIONS

(ITIL, Six Sigma):

ARCHITECTING SKILLSETS

(J2EE, MS.NET):