IMAC Services

Ensuring Business Continuity in a Cost-Effective Way

Rapidly evolving technologies, changing priorities and a dynamic business environment, necessitates the need to adapt and bring in better IT infrastructure and resources. With this arises the need to frequently install, upgrade, change and move the IT assets.

Iron Service Global (ISG) provides end-to-end IMAC Services to ensure minimal disruption to your business continuity, with minimum downtime and in the most cost-effective way. ISG’s global outreach, technical expertise, and, last-mile and on-demand support allows a smooth transition while giving your resources, the bandwidth to focus on core business.

For Your Data Centers

Zero Touch, Last-Mile IMAC Services for Data Center are a Key Resource for Efficient Request Fulfilment for any Service Operations Manager

No two datacenters are exactly the same – but the need to drive costs down while keeping up with rapid tech industry changes is always the same.

Service Global provides you whatever level support you need: from routine maintenance to total infrastructure health monitoring –
our techs are there to provide you the most efficient solutions you require.
Our most common datacenter service solutions provide: last-mile server & storage operations, IT relocation, deployments & staging, as well as end of life (EOL) removal & recycling.

For Your Workspace

Full Service Desk Support & Workspace Deployment/Relocation Services:
We Make Moving To A New Location Or Expanding Simple

Our automated approach to workspace IT & mobile technology solutions enables your workforce to minimize downtime and maximize productivity.
With Service Global workspace IMAC support services, you gain access to 24/7 Helpdesk Support and same-day last-mile repair services in as many locations as you require.

Our team of expert support technicians are trained and certified by Microsoft, Dell, HP, Cisco, Apple and other technology providers.

Managed Hardware & Software

Last-Mile Installation And Deployment Services

IT project management generally falls into two categories: hardware and software. More often than not, a deployment project requires a hardware element and a software element to take a project past the finish line. This presents a challenge to many organizations which have different suppliers that do not work closely together, leading to longer project timelines or worse, missed deadlines.

Iron Service Global (ISG) provides a single point of contact for managing your projects from start to completion and provides an extensive range of project types & specialties. By making the switch to ISG – can be as hands-on if you’d like, or sit back and enjoy the transparency and visibility of our total project management platform.

Managed Field Maintenance & Sla Warranty Services

MANAGED FIELD MAINTENANCE
SERVICES & SLA Warranty Services

Iron Service Global (ISG) removes the complexities of global IT support by offering flexible maintenance plans that are customized to your organizations specific needs. Our comprehensive approach to world-wide support means a seamless delivery of shipping logistics services and human resource dispatch. Our technology-driven platform offers customizable dashboards for monitoring and reporting KPI’s and can integrate seamlessly into industry leading ERP and CRM systems.

One Company To Turn To, For Global Protection Coverage:

With hardware located all across the world, having one company to turn to eliminates the challenges of upholding strong Service Level Agreement (SLA’s). Making the switch to ISG, your protection starts with our Global Technical Support Center, a single point of contact that provides 24x7x365 Asset & Contract Management. Together with Incident Management, the support center also coordinates field support service technician & parts dispatch for a seamless delivery of parts and labor.

Leveraging 600+ International Warehouse Stocking Locations across the globe, ISG provides services ranging from: FRU Stocking, Transportation, Warehousing, Critical Parts Delivery and Reverse Logistics.

Our platform provides Global Parts Supply Chain Management and Optimizations. We calculate optimal FRU stock & replenishment levels according to SLA requirements and have last-mile verification to ensure accuracy. To more efficiently handle repairs and replacements from around the world, ISG offers full service regional hubs for Depot Repair & Manufacturer Warranty Management Services.

Our approach towards Enterprise Integration Projects

Unlike other providers – Service Global is a true turnkey one-stop shop for your IT service needs around the globe. Talk to a representative today to discuss your project-based or ongoing IT service needs and we will be able to quickly provide you with total solution to keep your operations running smoothly.

Global IMAC Managed Services

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Cloud Portal Field Service ERP

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Warehouse Stocking Locations & staging services

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On-Demand Smart Hands

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Deployment Technology Expertise

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Service Delivery Manager

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Program Management Office

Global Coverage

Iron Service Global is Available in Over 150 Countries with more than 4,000 Skilled Engineers Ready to take on Your Project

Take advantage of a global network to fulfill your IT service needs at all of your locations through a single platform. In addition to service support technicians, over 600+ international Warehouse Stocking Locations (WSL) are available to provide spare parts storage and staging services for deployments and your same day.

North America (NA) Coverage:
  • 260 WSL Depots available
  • IOR Services available, all major countries
Latin America (LATAM) Coverage:
  • 80 WSL Depots available
  • IOR Services available, all major countries
  • Special coverage in São Paulo, Brazil
Europe & MEA (EMEA) Coverage:
  • 200 WSL Depots available
  • IOR Services available, all major countries
  • Distribution Center in Amsterdam
Asia Pacific (APAC) Coverage:
  • 110+ WSL Depots available
  • IOR Services available, all major countries
Field Service Engineers & Warehouse Stocking Location
Field Service Engineers Only
Details Available on Request
Benefits

Benefits of a Global Maintenance Partner

Configuration Services:

Have servers or desktops arrive to your datacenter or end-users ready to run and fully optimized.

Rack and Stack Services:

Deploy rack server systems on-site. From unpacking to installation, configuration and testing.

Software Imaging Services:

We manage and load custom image configurations to multiple system type as per the unique needs of end-user or system function.

Network Administration:

Network design, implementation & document creation to improve network stability, security, or best practices.

Last-Mile Installation:

Your location, our skilled technicians.
Perform large or small projects from single system install to complete overhauls.

Project Management:

End-to-end project management.
Our team is with you from project inception to completion and every step in between.

Installation Support:

Do you need a specialists expertise – but want to complete the task with your own techs?
Our Installation support team can assist.

Software Deployment:

Implementing new software technologies or making sure that migrations go smoothly for any size software deployments.

Microsoft Services:

As a long-standing partner – our team is fluent in Microsoft business platforms and can provide you with the right solution to your needs.

Unified Workflow & Database Support for a Total Field Support Service Solution.

Same Day, Break/Fix Services Available in 150 Countries.

Global Network of 600+ International Warehouse Stocking Locations.

Customized Dashboards & Reports Aligned to KPI’s.

Multi-Vendor Equipment Support.

Global Network of 4,000 Certified & Trained L0-L4 Engineers.

SLA-Driven Export & Imports (IOR/EOR in 150 Countries).

Integration Available for Popular ERP & CRM Systems for Seamless Operations.

Managed Field Maintenance &

SLA Warranty Services

Rack Servers

Storage Equipment

Mainframes

Power Supply Equipment

Midrange Servers

Network Equipment

Desktops

Laptops

It Smart Hand Services

24×7 On-Demand Support

Maintaining the right skillsets in the right locations is often a limiting factor of an organization’s growth plans, but that doesn’t need to be the case any longer. Comprising a network of over 4,000 skilled engineers, Iron Service Global’s (ISG’s) Smart Hands services enable your organization to tap into and pay for resources only when you need them. No more needing to pay for stagnant technical resources in one region while frantically searching for additional resources in another. Depending on your organization’s needs, ISG can fill in critical gaps in your current operations, or expand your existing operations to new regions, opening the gates for market expansion.

Supported Technologies

If it belongs in a datacenter or out in the field, our platform and network of technicians can support it.
Our team has provided support for every major platform from Windows and Linux based servers to entirely new & innovative products from the many startups bringing exciting new products to market.

SERVERS & STORAGE

(Windows and Unix-Based Servers, Network Attached Storage (NAS), Storage Area Networks (SAN).

COMMUNICATION & NETWORKING EQUIPMENT

(Hubs, Routers, Switches, Modems, VOIP, Video Conferencing Equipment).

PERSONAL COMPUTING (EUC)

(PCs, Workstations, Laptops, Netbooks, Tablets, PDA’s).

INTERNET OF THINGS (IOT) INFRASTRUCTURE

(Remote Sensors, Edge Gateway, Embedded Devices & Equipment).

THE ISG GLOBAL

Smart Hands Program

A Smart Hand is an individual or team of specialized technicians with the required IT certifications & skillsets to perform a field-level hardware or software support task. Smart Hands are most commonly used to provide support for:

The Smart Hands program is a ‘hands and feet extension’ of your Level 2 support team. These engineers can perform instructed tasks independently, or work in conjunction with your team so that your level 2 team can be centrally located. The ISG Smart Hands program is available in all major regions and provides a cost-effective approach for delivering responsive field support.

The Smart Hands

Plus Advantage

  • COST SAVING:

    Deploy Smart Hands to work with your Level 2 support team instead of sending specialists out to the field on trips that are both time consuming and costly.

  • AGILE:

    Smart Hands are available on-demand in every major metropolitan region and even many remote regions. Enable your Level 2 support to immediately dispatch a technician so that you can resolve cases in hours or days, not weeks.

  • FULLY INTEGRATED:

    The ISG Portal platform enables a seamless communication experience between all of the necessary parties to resolving support cases. The portal acts as a single point of contact between technicians, vendors, and clients to share relevant information and training materials to ensure all participants are up to speed.

  • CERTIFICATIONS:

    ISG Smart Hands are available with the following certifications:

CompTIA A+
CompTIA Server+
CompTIA Network+
CompTIA Storage+
CompTIA Project+
CompTIA Security+
CompTIA Linux+
Microsoft MCP
Microsoft MCSE
Cisco CCENT
Cisco CCT
Cisco CCNA
MANAGED FIELD MAINTENANCE SUPPORT SERVICES
MANAGED IT SMART HANDS ON-DEMAND SERVICES