IMAC Services

Ensuring Business Continuity in a Cost-Effective Way

Rapidly evolving technologies, changing priorities and a dynamic business environment, necessitates the need to adapt and bring in better IT infrastructure and resources. With this arises the need to frequently install, upgrade, change and move the IT assets.

Iron Service Global (ISG) provides end-to-end IMAC Services to ensure minimal disruption to your business continuity, with minimum downtime and in the most cost-effective way. ISG’s global outreach, technical expertise, and, last-mile and on-demand support allows a smooth transition while giving your resources, the bandwidth to focus on core business.

Managed Hardware & Software

Last-Mile Installation And Deployment Services

IT project management generally falls into two categories: hardware and software. More often than not, a deployment project requires a hardware element and a software element to take a project past the finish line. This presents a challenge to many organizations which have different suppliers that do not work closely together, leading to longer project timelines or worse, missed deadlines.

Iron Service Global (ISG) provides a single point of contact for managing your projects from start to completion and provides an extensive range of project types & specialties. By making the switch to ISG – can be as hands-on if you’d like, or sit back and enjoy the transparency and visibility of our total project management platform.

It Smart Hand Services

24×7 On-Demand Support

Maintaining the right skillsets in the right locations is often a limiting factor of an organization’s growth plans, but that doesn’t need to be the case any longer. Comprising a network of over 4,000 skilled engineers, Iron Service Global’s (ISG’s) Smart Hands services enable your organization to tap into and pay for resources only when you need them. No more needing to pay for stagnant technical resources in one region while frantically searching for additional resources in another. Depending on your organization’s needs, ISG can fill in critical gaps in your current operations, or expand your existing operations to new regions, opening the gates for market expansion.

THE ISG GLOBAL

Smart Hands Program

A Smart Hand is an individual or team of specialized technicians with the required IT certifications & skillsets to perform a field-level hardware or software support task. Smart Hands are most commonly used to provide support for:

The Smart Hands program is a ‘hands and feet extension’ of your Level 2 support team. These engineers can perform instructed tasks independently, or work in conjunction with your team so that your level 2 team can be centrally located. The ISG Smart Hands program is available in all major regions and provides a cost-effective approach for delivering responsive field support.