Managed Global Workforce Services

Dispatch Workforce: 24×7 On-Demand, SLA-Driven Smart Hands Field Services

Iron Service Global (ISG) specializes in managed workforce services delivering On-Demand Talent-as-a-Service. Today’s top organizations need talented resources with specialized skills in order to complete projects utilizing the latest technologies. For many organizations – the skillset needed for a project today – are different from the skillsets needed on a project tomorrow. This presents an obvious staffing challenge to organizations needing highly specialized resources temporarily – or intermittently, as opposed to onboarding another new employee. This is where ISG Managed Workforce saves the day with our On-Demand Talent-as-a-Service platform.

Leverage ISG On-Demand Workforce for any project in which your internal resources are unavailable, or you need assistance augmenting your internal resources capabilities with additional skillsets. ISG excels at helping you manage projects which require complex global support coverage. ISG’s Smart Hands offer flexible packages, allowing you to work on a time and material basis or a fixed price per scope, depending on the specific needs of your project. This flexibility is combined with the assurance of our strong SLA levels which range from 4-Hour last-mile Labor & Parts, to standardized NBD resolutions. Talk to ISG today and customize the end-to-end warranty maintenance package that is right for your organization.

Network Of Thousands Of Field Engineers

With a network of thousands of field engineers in over 150 countries, service is always available where you need it most. ISG’s qualified engineers are ready to support our clients through task-based projects, both long-term and short-term, around the Globe. Whether your need is for a short-term deployment, or ongoing services and management in an effort to streamline field operations, ISG’s On-Demand Workforce is a simple yet effective means to complete any type of field service project.

ISG’s On-Demand Workforce Flexibility Expands

Your Organizational Capabilities by Providing

Multiple Device Types – Support for network servers, storage, networking, enterprise End-User-Computing, IoT and more.
Multiple Services Types – Support for IMAC/D, break/fix, smart hands, maintenance support, deskside support, end-user computing, cabling, managed deployments and more.
Multiple Workforce Engagement Types – Dispatch & dedicated FTE field engineer options.
Certified Workforce Types – To match the right worker with the right tasks to improve efficiency – ISG checks for several industry certifications including: CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Storage+, CompTIA Security+, CompTIA Linux+, Microsoft MCP, Microsoft MCSE, Cisco CCENT, Cisco CCT and Cisco CCNA.


(Windows and Unix-Based Servers, Network Attached Storage (NAS), Storage Area Network (SAN)


(Hubs, Routers, Switches, Modems, VOIP, Video Conferencing Equipment)


(PCs, Workstations, Laptops, Netbooks, PDA’s)


(Remote Sensors, Edge Gateway, Embedded Devices & Equipment)