Remote IT Infrastructure Management Services

For Network Management, Server Management, Storage Management, Workstation Management, Application Support, Database Management and Security Management

We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Iron Service Global (ISG), we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24×7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.

Our Process

Onsite Coordination

Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support.

Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting.

Level 1 Support

Incident Management, Service Desk For Escalations, Knowledge Repository.

Level 2 & Level 3 Support

Problem Management, Change Management, Performance Management.

WE PROVIDE

All These Services

END-USER
24×7 Service Help Desk
Desktop Support
Application Packaging
DATA CENTER MANAGEMENT
Servers
Storage
OS
Databases
Messaging Systems
NETWORK MANAGEMENT
Routers
Switches
VoIP Devices
Network Links
SECURITY MANAGEMENT
Firewalls
Intrusion Protection Systems
Virtual Private Networks (VPN)
Public Key Infrastructure (PKI)
AAA Tools

OUR CERTIFICATIONS

Complement Our Specialties And Credibility

WE PROVIDE

All These Certifications

Network Certifications

(CCNA, CCNP, CCIE):

SYSTEM CERTIFICATIONS

(RHCE, SCSA, SCNA, MCSE, MCSD):

SECURITY CERTIFICATIONS

(CISSP, CISA):

PROCESS CERTIFICATIONS

(ITIL, Six Sigma):

ARCHITECTING SKILLSETS

(J2EE, MS.NET):