Iron Service Global serves datacenter clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total turnkey solution for your organization. Our datacenter clients require fast, transparent, and high-quality support services because any inefficiencies are bad for business. ISG provides datacenter managers with the ability to perform the high quality technical services without the need for costly investments to infrastructure in regions where resources are costly to maintain. With a turnkey field service solution from ISG – datacenter organizations can provide agile services throughout the entire supply chain from procurement & configuration to post deployment service support.
24×7 COMMAND CENTER,
HELPDESK & ON-DEMAND IT SMART HANDS
Responsive and agile 24×7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hand technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.
CENTER & HELPDESK
ON-DEMAND IT SMART
& EXPORT COMPLIANCE MANAGEMENT
Complete “End-to-End” export and distribution services in 200+ countries. Customized customs brokerage, IOR representation, predictable delivery SLA and live tracking for over 400 cities.
Global network of over 3,500 skilled L1 – L5 engineers available to provide a trusted local resource for on-site 4-hour and Next Business Day (NBD) repair services
PROCESS MANAGMENT & ANALYTICS
A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing datacenter infrastructure managers.
COMMAND CENTER &