Data Center Managed Services

For Infrastructure Management

Iron Service Global (ISG) serves Datacenter clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our data center clients require fast, transparent, and high-quality support services because any inefficiencies are bad for business. ISG provides data center managers with the ability to perform the high quality technical services without the need for costly investments to infrastructure in regions where resources are costly to maintain. With a Turnkey Field Service Solution from ISG – data center organizations can provide agile services throughout the entire supply chain from procurement & configuration to post deployment service support.

24/7 COMMAND CENTER

Helpdesk & On-Demand IT Smart Hands

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.

GLOBAL LOGISTICS &

Export Compliance Management

Complete “End to End” export and distribution services in 180+ countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 400 cities.

1

Importer of records

2

local freights & proof of delivery

3

global export & reserve logistics

4

Warehouse & Fulfillments

5

Vat & duties payments

6

Export & import compliance

7

Replacement & Returns

8

Customs brokerage

GLOBAL WORKFORCE

On-Demand

Global network of over 3,500 skilled L1 – L5 engineers available to provide a trusted local resource for on-site 4-hour and Next Business Day (NBD) repair services.

GLOBAL DASHBOARD

PROCESS MANAGEMENT & ANALYTICS

A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing data center infrastructure managers.

GLOBAL DASHBOARD

Process Management & Analytics

COMMAND CENTER & TECHNICAL HELPDESK

GLOBAL LOGISTICS & EXPORT COMPLIANCE

GLOBAL WORKFORCE ON-DEMAND

PROCESS ANALYTICS

WE PROVIDE IT CONSULTING SERVICES

Iron Service Global solves critical client business problems by providing custom consulting services.

Let’s work together to solve it