IT FIELD SERVICE SOLUTIONS

For 24X7 ON-DEMAND, SLA-BASED, ON-SITE & REMOTE FIELD SUPPORT

Iron Service Global serves Enterprise IT clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total turnkey solution for your organization. Our Enterprise IT clients require flexible, transparent, and high-quality support services. ISG provides Enterprise IT managers with the ability to perform high quality technical services without the need for costly investments in infrastructure in regions where resources are costly to maintain. With a turnkey field service solution from ISG – Enterprise IT organizations can achieve high quality & agile services throughout their entire IT Infrastructure from procurement & configuration to post deployment service support.

24/7 COMMAND

CENTER & TECHNICAL HELPDESK

Responsive & agile 24/7 Customer Service Helpdesk manages ticket case management and dispatching of both technical & logistics services globally. On Demand Smart Hands technicians are available in local regions to perform on-site tasks independently on in conjunction with Level 2 support techs.

24/7 COMMAND
CENTER & HELPDESK

ON-DEMAND IT SMART
HAND TECHNICIANS

GLOBAL LOGISTICS

& EXPORT COMPLIANCE MANAGEMENT

Complete “End to End” export and distribution services in 200+ countries. Customized customs brokerage, IOR representation, predictable delivery SLA and live tracking for over 400 cities.

GLOBAL WORKFORCE

ON-DEMAND

Enterprise organizations require an agile and adaptable workforce. This presents a challenge to almost all organizations which have a volatile demand pattern. ISG provides an ODOP (On-Demand, On-Premise) service model which gives access to high quality technicians in local regions around the world.

GLOBAL DASHBOARD

PROCESS MANAGMENT & ANALYTICS

A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing datacenter infrastructure managers.