IT FIELD SERVICE SOLUTIONS

For 24×7 On-Demand, SLA-Based, On-Site & Remote Field Support

Iron Service Global (ISG) serves Enterprise IT clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solutions for your organization. Our Enterprise IT clients can be assured of flexible, transparent, and high-quality support services. ISG provides Enterprise IT managers with the ability to perform the high quality technical services without the need for costly investments to infrastructure in regions where resources are costly to maintain. With a Turnkey Field Service Solution from ISG – Enterprise IT organizations can achieve high quality & agile services throughout their entire IT infrastructure from procurement & configuration to post deployment service support.

24/7 COMMAND CENTER

Helpdesk & On-Demand IT Smart Hands

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.

GLOBAL LOGISTICS &

Export Compliance Management

Complete “End to End” export and distribution services in 180+ countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 400 cities.

1

Importer of records

2

local freights & proof of delivery

3

global export & reserve logistics

4

Warehouse & Fulfillments

5

Vat & duties payments

6

Export & import compliance

7

Replacement & Returns

8

Customs brokerage

GLOBAL WORKFORCE

On-Demand

Enterprise organizations require an agile and adaptable workforce. This presents a challenge to almost all organizations which have a volatile demand pattern. ISG provides an ODOP (On-Demand, On-Premise) service model which gives access to high quality technicians in local regions around the world.

GLOBAL DASHBOARD

PROCESS MANAGEMENT & ANALYTICS

A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing data center infrastructure managers.

GLOBAL DASHBOARD

Process Management & Analytics

COMMAND CENTER & TECHNICAL HELPDESK

GLOBAL LOGISTICS & EXPORT COMPLIANCE

GLOBAL WORKFORCE ON-DEMAND

PROCESS ANALYTICS

WE PROVIDE IT CONSULTING SERVICES

Iron Service Global solves critical client business problems by providing custom consulting services.

Let’s work together to solve it