IT FIELD SERVICE SOLUTIONS
Iron Service Global (ISG) serves Enterprise IT clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solutions for your organization. Our Enterprise IT clients can be assured of flexible, transparent, and high-quality support services. ISG provides Enterprise IT managers with the ability to perform the high quality technical services without the need for costly investments to infrastructure in regions where resources are costly to maintain. With a Turnkey Field Service Solution from ISG – Enterprise IT organizations can achieve high quality & agile services throughout their entire IT infrastructure from procurement & configuration to post deployment service support.
24/7 COMMAND CENTER
Helpdesk & On-Demand IT Smart Hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs.
GLOBAL LOGISTICS &
Export Compliance Management
Complete “End to End” export and distribution services in 150 countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 800 cities.
Importer of records
local freights & proof of delivery
global export & reserve logistics
Warehouse & Fulfillments
Vat & duties payments
Export & import compliance
Replacement & Returns