OEM/ODM FIELD SERVICE SOLUTIONS

MAINTENANCE FOR OEM & ODM EQUIPMENT

Iron Service Global serves OEM clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our OEM clients require top quality support services because end-users look to them for high quality products and have grown to expect the same of their support. ISG provides OEM’s with the ability to offer the highest quality customer-support without the need for costly investments to infrastructure in regions where demand may be temporary. With a Turnkey Iron Service solution from ISG – OEM organizations can provide agile services throughout the entire supply chain from pre-manufacturing to post deployment support.

24/7 COMMAND CENTER,

HELPDESK & ON-DEMAND IT SMART HANDS

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hand technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.

24/7 COMMAND
CENTER & HELPDESK
ON-DEMAND IT SMART
HAND TECHNICIANS

Managed Global Field Support &

On-Demand Unified Maintenance Warranty Support Services

To Support hardware of all types located across the world, turn to the one company that can eliminate the challenges of providing rapid 4-hour SLA’s globally. Iron Service Global makes it possible to provide top quality, rapid response support services to customers around the world with no infrastructure investment costs.

GLOBAL LOGISTICS

& EXPORT COMPLIANCE MANAGEMENT

Complete “End to End” export and distribution services in 200+ countries. Customized customs brokerage, IOR representation, predictable delivery SLA and live tracking for over 400 cities.

MANUFACTURING

& CONFIGURATION CENTERS

Turnkey system integration & configuration from our state of the art manufacturing facilities. Quality assurance, Pre-deployment staging & Configuration enable more efficient scalability.

  • – Strategic Sourcing
  • – BOM Kitting
  • – Assembly Line Test
  • – Functional Testing
  • – Reliability Stress Test & Staging
  • – Imaging & Final QA

GLOBAL DASHBOARD

PROCESS MANAGMENT & ANALYTICS

A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing datacenter infrastructure managers.