OEM/ODM FIELD SERVICE SOLUTIONS

Maintenance For OEM & ODM Equipment

Iron Service Global (ISG) serves OEM clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our OEM clients require top quality support services because end-users look to them for high quality products and have grown to expect the same of their support. ISG provides OEM’s with the ability to offer the highest quality customer-support without the need for costly investments to infrastructure in regions where demand may be temporary. With a Turnkey Field Service Solution from ISG – OEM organizations can provide agile services throughout the entire supply chain from pre-manufacturing to post deployment support.

24/7 COMMAND CENTER

Helpdesk & On-Demand it smart hands

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs.

GLOBAL LOGISTICS &

Export Compliance Management

Complete “End to End” export and distribution services in 150 countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 800 cities.

1

Rack-N-Stack

2

STORAGE SYSTEMS

3

Network Servers

4

Mainframes

5

INTERNET OF THINGS (IoT)

6

NETWORK EQUIPMENT

7

End-User-
Computing (EUC)
(DESKTOPS/LAPTOPS/PDA)

8

UPS POWER EQUIPMENT

Managed Global Field Support &

On-Demand Unified Maintenance Warranty Support Services

To Support hardware of all types located across the world, turn to the one company that can eliminate the challenges of providing rapid 4-hour SLA’s globally. Iron Service Global (ISG) makes it possible to provide top quality, rapid response support services to customers around the world with no infrastructure investment costs.

MANUFACTURING

& Configuration Centers

Turnkey system integration & configuration from our state of the art manufacturing facilities. Quality assurance, Pre-deployment staging & Configuration enable more efficient scalability.

Strategic Sourcing
BOM Kitting
Assembly Line Test
Functional Testing
Reliability Stress Test & Staging
Imaging & Final QA

GLOBAL DASHBOARD

PROCESS MANAGEMENT & ANALYTICS

A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing data center infrastructure managers.

GLOBAL DASHBOARD

Process Management & Analytics

COMMAND CENTER & TECHNICAL HELPDESK

GLOBAL LOGISTICS & EXPORT COMPLIANCE

GLOBAL WORKFORCE ON-DEMAND

PROCESS ANALYTICS

WE PROVIDE IT CONSULTING SERVICES

Iron Service Global solves critical client business problems by providing custom consulting services.

Let’s work together to solve it