OEM/ODM FIELD SERVICE SOLUTIONS
Iron Service Global (ISG) serves OEM clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our OEM clients require top quality support services because end-users look to them for high quality products and have grown to expect the same of their support. ISG provides OEM’s with the ability to offer the highest quality customer-support without the need for costly investments to infrastructure in regions where demand may be temporary. With a Turnkey Field Service Solution from ISG – OEM organizations can provide agile services throughout the entire supply chain from pre-manufacturing to post deployment support.
24/7 COMMAND CENTER
Helpdesk & On-Demand it smart hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.
GLOBAL LOGISTICS &
Export Compliance Management
Complete “End to End” export and distribution services in 200+ countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 400 cities.
INTERNET OF THINGS (IoT)
UPS POWER EQUIPMENT
Managed Global Field Support &
On-Demand Unified Maintenance Warranty Support Services
To Support hardware of all types located across the world, turn to the one company that can eliminate the challenges of providing rapid 4-hour SLA’s globally. Iron Service Global (ISG) makes it possible to provide top quality, rapid response support services to customers around the world with no infrastructure investment costs.
PROCESS MANAGEMENT & ANALYTICS
A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – ISG offers a better approach to these common challenges facing data center infrastructure managers.
Process Management & Analytics
COMMAND CENTER & TECHNICAL HELPDESK
GLOBAL LOGISTICS & EXPORT COMPLIANCE