EXPAND YOUR GLOBAL FIELD SUPPORT SERVICE
Iron Service Global provides managed on-site workforce, technical and logistics services for Global OEMs, IoT, Data Centers & Enterprise IT Infrastructure Providers. Our simple and seamless platform enables your organization to free up your existing IT resources to focus on core business needs while we provide adaptable & agile solutions to match your unique field hardware maintenance and IT technical support service needs.
GLOBAL ON-DEMAND DISPATCH ENGINEERS WORKFORCE
Field Service EUC/ Break-Fix (L1-L2) as Managed Dispatch Service
GLOBAL ON-DEMAND DEDICATED PRO WORKFORCE
Full-Time or Part-Time, On-Site Engineers (L1-L5) as Managed Contractors
GLOBAL IT INFRASTRUCTURE MAINTENANCE
Managed OEM Hardware Warranty, Deployments and Technical Support
GLOBAL ON-DEMAND LOGISTIC AND SUPPLY MANAGEMENT
Managed Service Parts Warehouse and Dispatch, and Assets Recovery
MANAGED GLOBAL FIELD SUPPORT &
On-Demand Unified Maintenance Warranty Support Services
Turnkey is an important concept for many of our clients needing a “Start to Finish” partner when it comes to Global Field Support Services. This is why we have developed our extensive network of over 4,000 on-demand technical field engineers as well as our own service logistics infrastructure with over 800 forward stocking warehouse locations in the Americas, EMEA & Asia-Pacific (APAC) providing service to over 150 countries. Our easy-to-use portal platform can also be adapted to augment your existing capabilities to give them a global boost if your own resources are incapable of upholding Next Business Day or 4-Hour SLA’s.
GLOBAL FSL WAREHOUSES FOR SERVICE PARTS
Global network of Forward Stocking Location (FSL) part depots. Strategically allocated FRUS’ enable fast part replacement services.
GLOBAL FIELD ASSET RECOVERY
Efficiently recover failed units from customer sites across the globe and import to a regional or central repair depot.
GLOBAL LOGISTICS & EXPORT COMPLIANCE
Export logistics services in 150 countries. Customs brokerage, IOR representation, dependable SLA delivery and live tracking.
MANUFACTURING & CONFIGURATION CENTERS
System integration & configuration from our manufacturing facilities. Pre-Deployment staging and QA enable more efficient scalability.
GLOBAL WORKFORCE ON-DEMAND
Global network of over 4,000 skilled L1 – L5 engineers available to provide a trusted local resource for on-site repair services.
REPAIR DEPOT & RECERTIFICATION
Regional repair & recertification depot and RTV service provide an opportunity to extend the life of otherwise-failed units.
CALL CENTER & TECHNICAL HELPDESK 24×7
Responsive & agile 24/7 Customer Service Helpdesk manages ticket resolution and dispatching of technical & logistics services globally.
UNIFIED PORTAL & PROCESS AUTOMATION
Our Unified Portal platform automatically orchestrates the right technicians & parts delivery to manage warranty contracts & on-site projects.
WHY CHOOSE ISG AS YOUR MANAGED TURNKEY
On-Site IT Support Services Outsourcing Partner?
One-Stop Managed On-Site & On-Demand (OSOD) professional workforce network, or IT field maintenance, data center & cloud infrastructure and enterprise IT infrastructure operations support services.
One-Stop Managed Hardware Field Maintenance Warranty OEM program support services, custom-tailored to meet your unique IT field support operations, service parts supply chain & export logistics, and global compliance needs.
An on-demand, SLA-driven managed services model build to instantly expand your workforce and hardware maintenance operational support services reach in 150 countries, custom-delivered on your terms!
First unified software platform to provide case management, call center, exports and logistics management, assets and contracts management, field dispatch, multi-level workforce talent management and more.
OUR RANGE OF GLOBAL ON-SITE TECHNICAL SERVICES FOR
ODMS, OEMS, ITOS, Enterprises & Cloud Service Providers
DELIVERING EXCELLENCE, BUILDING TRUST
