EXPAND YOUR

GLOBAL FIELD SERVICES

SERVICE CAPABILITIES WITH OUR TURNKEY PLATFORM

Iron Service Global provides managed IT infrastructure services, onsite workforce, technical and logistics services for Global OEMs, IoT, Data Centers & Enterprise IT Infrastructure Providers. Our simple and seamless platform enables your organization to free up your existing IT resources to focus on core business needs while we provide adaptable & agile solutions to match your unique field hardware maintenance and IT technical support service needs.

GLOBAL ON DEMAND DISPATCH ENGINEERS WORKFORCE

Field Service EUC/ Break-Fix (L1-L2) as Managed Dispatch Service

GLOBAL ON DEMAND DEDICATED PRO WORKFORCE

Full-Time or Part-Time, On-Site Engineers (L1-L5) as Managed Contractors

GLOBAL IT INFRASTRUCTURE MAINTENANCE

Managed OEM Hardware Warranty, Deployments and Technical Support

GLOBAL ON DEMAND LOGISTIC AND SUPPLY MANAGEMENT

Managed Service Parts Warehouse and Dispatch, and, Assets Recovery

MANAGED GLOBAL FIELD SUPPORT &

ON-DEMAND UNIFIED MAINTENANCE WARRANTY SUPPORT SERVICES

Turnkey is an important concept for many of our clients needing a “Start to Finish” partner when it comes to Global Field Support Services. This is why we have developed our extensive network of over 10,000 on-demand technical field engineers as well as our own service logistics infrastructure with over 600 warehouse stocking locations in the Americas, EMEA & Asia-Pacific (APAC) providing service to over 200+ countries. Our easy-to-use portal platform can also be adapted to augment your existing capabilities to give them a global boost if your own resources are incapable of upholding Next Business Day or 4-Hour SLA’s.

GLOBAL WSL WAREHOUSES FOR SERVICE PARTS

Global network of Warehouse Stocking Location (WSL) part depots. Strategically allocated FRUS’ enable fast part replacement services.

GLOBAL FIELD ASSET RECOVERY

Efficiently recover failed units from customer sites across the globe and import to a regional or central repair depot.

GLOBAL LOGISTICS & EXPORT COMPLIANCE

Export logistics services in 200+ countries. Customs brokerage, IOR representation, dependable SLA delivery and live tracking.

MANUFACTURING & CONFIGURATION CENTERS

System integration & configuration from our manufacturing facilities. Pre-Deployment staging and QA enable more efficient scalability.

GLOBAL WORKFORCE ON DEMAND

Global network of over 12,000 skilled L1 – L5 engineers available to provide a trusted local resource for on-site repair services.

REPAIR DEPOT & RECERTIFICATION

Regional repair & recertification depot and RTV service provide an opportunity to extend the life of otherwise-failed units.

CALL CENTER & TECHNICAL HELPDESK 24×7

Responsive & agile 24/7 Customer Service Helpdesk manages ticket resolution and dispatching of technical & logistics services globally.

UNIFIED PORTAL & PROCESS AUTOMATION

Our Unified Portal platform automatically orchestrates the right technicians & parts delivery to manage warranty contracts & on-site projects.

WHY ISG AS YOUR MANAGED TURNKEY

ON-SITE IT SUPPORT SERVICES OUTSOURCING PARTNER?

One-Stop Managed On-Site & On-Demand (OSOD) professional workforce network, or IT field maintenance, data center & cloud infrastructure and enterprise IT infrastructure operations support services.
One-Stop Managed Hardware Field Maintenance Warranty OEM program support services, custom-tailed to meet your unique IT field support operations, service parts supply chain & export logistics, and global compliance needs.
An on-demand, SLA-driven managed services model build to instantly expand your workforce and hardware maintenance operational support services reach in 200+ countries, custom-delivered on your terms!
First unified software platform to provide case management, call center, exports and logistics management, assets and contracts management, field dispatch, multi-level workforce talent management and more.

OUR RANGE OF GLOBAL ON-SITE TECHNICAL SERVICES FOR

ODMS, OEMS, ITOS, ENTERPRISES & CLOUD SERVICE PROVIDERS

Managed Infrastructure Deployment & Operation Services

Managed Infrastructure Support Services

Managed Returns & Repair Depot Services

Managed IT Smart Hands On-Demand