EXPAND YOUR GLOBAL FIELD SUPPORT SERVICE

Capabilities With Our Turnkey Platform

Iron Service Global provides managed on-site workforce, technical and logistics services for Global OEMs, IoT, Data Centers & Enterprise IT Infrastructure Providers. Our simple and seamless platform enables your organization to free up your existing IT resources to focus on core business needs while we provide adaptable & agile solutions to match your unique field hardware maintenance and IT technical support service needs.

GLOBAL ON-DEMAND DISPATCH ENGINEERS WORKFORCE

Field Service EUC/ Break-Fix (L1-L2) as Managed Dispatch Service

GLOBAL ON-DEMAND DEDICATED PRO WORKFORCE

Full-Time or Part-Time, On-Site Engineers (L1-L5) as Managed Contractors

GLOBAL IT INFRASTRUCTURE MAINTENANCE

Managed OEM Hardware Warranty, Deployments and Technical Support

GLOBAL ON-DEMAND LOGISTIC AND SUPPLY MANAGEMENT

Managed Service Parts Warehouse and Dispatch, and Assets Recovery

MANAGED GLOBAL FIELD SUPPORT &

On-Demand Unified Maintenance Warranty Support Services

Turnkey is an important concept for many of our clients needing a “Start to Finish” partner when it comes to Global Field Support Services. This is why we have developed our extensive network of over 3,500 on-demand technical field engineers as well as our own service logistics infrastructure with over 600 forward stocking warehouse locations in the Americas, EMEA & Asia-Pacific (APAC) providing service to over 180+ countries. Our easy-to-use portal platform can also be adapted to augment your existing capabilities to give them a global boost if your own resources are incapable of upholding Next Business Day or 4-Hour SLA’s.

GLOBAL FSL WAREHOUSES FOR SERVICE PARTS

Global network of Forward Stocking Location (FSL) part depots. Strategically allocated FRUS’ enable fast part replacement services.

GLOBAL FIELD ASSET RECOVERY

Efficiently recover failed units from customer sites across the globe and import to a regional or central repair depot.

GLOBAL LOGISTICS & EXPORT COMPLIANCE

Export logistics services in 180+ countries. Customs brokerage, IOR representation, dependable SLA delivery and live tracking.

MANUFACTURING & CONFIGURATION CENTERS

System integration & configuration from our manufacturing facilities. Pre-Deployment staging and QA enable more efficient scalability.

GLOBAL WORKFORCE ON-DEMAND

Global network of over 3,500 skilled L1 – L5 engineers available to provide a trusted local resource for on-site repair services.

REPAIR DEPOT & RECERTIFICATION

Regional repair & recertification depot and RTV service provide an opportunity to extend the life of otherwise-failed units.

CALL CENTER & TECHNICAL HELPDESK 24×7

Responsive & agile 24/7 Customer Service Helpdesk manages ticket resolution and dispatching of technical & logistics services globally.

UNIFIED PORTAL & PROCESS AUTOMATION

Our Unified Portal platform automatically orchestrates the right technicians & parts delivery to manage warranty contracts & on-site projects.

WHY CHOOSE ISG AS YOUR MANAGED TURNKEY

On-Site IT Support Services Outsourcing Partner?

One-Stop Managed On-Site & On-Demand (OSOD) professional workforce network, or IT field maintenance, data center & cloud infrastructure and enterprise IT infrastructure operations support services.
One-Stop Managed Hardware Field Maintenance Warranty OEM program support services, custom-tailored to meet your unique IT field support operations, service parts supply chain & export logistics, and global compliance needs.
An on-demand, SLA-driven managed services model build to instantly expand your workforce and hardware maintenance operational support services reach in 180+ countries, custom-delivered on your terms!
First unified software platform to provide case management, call center, exports and logistics management, assets and contracts management, field dispatch, multi-level workforce talent management and more.

OUR RANGE OF GLOBAL ON-SITE TECHNICAL SERVICES FOR

ODMS, OEMS, ITOS, Enterprises & Cloud Service Providers

Managed Infrastructure Deployment & Operation Services

Providing a single-point of contact for all end-to-finish requirements of any deployment project.

Managed Infrastructure Support Services

Taking MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management).

Managed Returns & Repair Depot Services

Offering quickest turnaround time for returns and repairs.

Managed IT Smart Hands On-Demand

Providing a cost-effective approach for delivering responsive field support.

DELIVERING EXCELLENCE, BUILDING TRUST

What Happy Customers Have to Say!

“IRON has the multi-vendor technology expertise and skills we trust to design, build, test, deliver and support a highly integrated, multi-Terabyte Network Storage solution for our defense customers.”

Bill WhiteBusiness Operations Manager

“IRON’s efficient application platform has allowed us to expand our business tremendously by enhancing value proposition to our customers & reducing time to market.”

Manoj KumarDirector of Facilities

“IRON’s appliance platforms services free us to focus on software development, sales, and marketing. IRON enables us to standardize development controls and offers faster time to market.”

Joe MerillVP Business Development

“An Email Archiving appliance built on a robust server platform from IRON provides a great opportunity for channel partners and offers plug & play solution for our enterprise customers.”

Andy KhannaPresident & CEO

“We are pleased to team up with IRON. The appliance platform services help us to deliver complex EPON based broadband services more effectively while reducing total cost of ownership.”

James chenCTO Hitachi-CTA

“IRON enable us to deliver award-winning Equalizer Load Balancing and Application Acceleration appliances more effectively. We value our decade old partnership with IRON.”

Bill KishCEO